The contract is governed by Portuguese law.
The European Commission gives consumers the opportunity to resolve conflicts online under the terms of article 14, paragraph 1, of the RCO (Regulation on Online Conflict Resolution) on one of its platforms. The (http://ec.europa.eu/consumers/odr) platform serves as a website where consumers can try to reach an extrajudicial resolution in relation to conflicts arising from online purchases and service contracts.
In the event of a consumer dispute, the consumer may use the following alternative dispute resolution entities through the website www.consumidor.pt ( in this you can find the entity closest to your residence).
The consumer will also be able to consult the Local Authorities as they interact with the CIAC (Consumer Information Centers) network, created with the support of the Directorate-General for the Consumer and provide information and free support to the citizen in all consumption matters. . You can get to know them at https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/ciac/ciac-lista-e-mapa-de-location.aspx